The reference
What “HX” means
The definition, what it covers, what it is not, and how to cite it. This page is versioned and deliberately stable — quote it freely.
Human Experience (HX) is the discipline of understanding how work with AI is actually going — read from the work's own record, under explicit consent — and of returning what's learned to the place the work happens.
HX covers
- The second codebase — the session record as work product: kept, owned, never lost.
- Four questions — Clarity, Awareness, Reflection, Empathy — the CARE model.
- Four metrics — RGTM — Reading, the Gap, Time-to-receipt, Momentum — computed from the record.
- One covenant — the CARE Charter: custody for the organization, the aperture for the person.
- The loop — findings return to the place work happens, inside the system of work.
HX is not
- Not delivery metrics — keep DORA's four keys; HX reads what they can't.
- Not a survey program — surveys sample the quarter; the record covers the days between.
- Not monitoring — no activity leaderboards, no individual metrics to anyone but the person.
- Not a vendor — an open framework, CC BY 4.0 — implementable by anyone, testable by anyone.
Citation
How to cite HX
Plain text for a deck, structured for a paper. Both stay valid — the definition above is versioned, and changes are announced.
The HX Framework — Human Experience for the AI era.
hxframework.org, version 1.0 (2026). Licensed CC BY 4.0.
Definition (v1.0): "Human Experience (HX) is the discipline of
understanding how work with AI is actually going — read from the
work's own record, under explicit consent — and of returning what's
learned to the place the work happens."